Privacy at Syntrixa
This policy describes how Syntrixa handles information when you visit our website, send an enquiry, request a quotation, or become a client. The information we need depends on how you interact with us. We aim to collect only what is reasonably useful for communication, service delivery, security, and ordinary business administration.
Details You Choose to Share
When you contact us, you may provide your name, email address, telephone number, company name, project requirements, preferred service, and any documents or account details needed for the requested work. Please avoid sending sensitive personal information that is not relevant to your enquiry. If you provide information about another person, you should have permission to do so.
Information Generated When You Visit
Our website and hosting systems may record technical details such as an IP address, browser and device type, referring page, approximate location, pages viewed, and the date and time of a request. Cookies or similar technologies may also be used to remember basic preferences, understand website performance, and help identify technical or security problems.
Why We Use Information
We use relevant information to answer questions, prepare proposals, deliver and support contracted services, manage accounts and invoices, maintain project records, improve the website, prevent misuse, and meet legal obligations. Where permitted and appropriate, we may send information about related services. You can ask us to stop promotional messages at any time.
Service Providers and Necessary Disclosures
Syntrixa does not sell personal information. We may provide limited information to companies that help us operate, such as website hosts, email providers, analytics services, payment processors, professional advisers, and project tools. Information may also be disclosed when required by law, to protect legal rights or safety, or as part of a business reorganization. Providers receive only the information reasonably needed for their role.
Client Platforms and Account Access
Some projects require temporary access to websites, advertising accounts, social profiles, hosting panels, or other client-controlled systems. We use that access only for the agreed work and expect clients to provide role-based access where available. Clients should revoke access and update credentials when a project ends or whenever they believe an account may be at risk.
Storage and Retention
Information may be kept in communication, project, billing, and backup systems for as long as it is needed to provide services, maintain appropriate records, resolve disputes, or satisfy legal requirements. When information is no longer reasonably required, we may delete it, anonymize it, or allow it to expire through routine retention processes.
How We Protect Information
We use reasonable organizational and technical safeguards appropriate to the information and the way it is handled. Access is limited to people and providers who need it for legitimate work. No website, email service, cloud platform, or transmission method is completely secure, so absolute protection cannot be guaranteed.
Your Choices and Requests
Subject to applicable law, you may ask what personal information we hold about you, request a correction, object to certain uses, withdraw consent, or ask for deletion. Some records may need to be retained for contractual, security, or legal reasons. To make a privacy request, email contact@syntrixa.online with enough detail for us to identify and respond to your request.
External Websites
Links to third-party websites are provided for convenience. Those websites decide how they collect and use information, and their privacy practices are not controlled by Syntrixa. Review the relevant provider’s policy before submitting information or creating an account.
Children’s Information
Our website and business services are not directed to children. We do not knowingly request personal information from children through this website. If you believe a child has provided information to us, please contact us so the situation can be reviewed.
Policy Changes
We may revise this policy when our website, services, providers, or legal responsibilities change. The updated version will be published on this page. Continued use of the website after an update means the current policy will apply to subsequent interactions.